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The Convenience Awards recognise, reward and celebrate true champions of convenience retail.

The 23 awards are divided into two groups – self-entry and research-based. Self-entry awards, which can be entered now, will be judged by a panel of trusted independent convenience experts. Research based awards will be calculated through shopper and retailer research powered by Lumina Intelligence’s Convenience Tracking Programme, the largest piece of convenience research in the UK.

Self-Entry Awards

Best Independent Convenience Store

A single store or part of a group of 9 stores or fewer under the same ownership, trading under a symbol or retailer’s own brand; (1,500 – 3,000sq ft in size).


Best Large Convenience Store

Any store larger than 3,000sq ft in selling space, regardless of ownership or retail brand.

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Best Multiple Managed Convenience Store

Part of a group of 10 stores or more under the same ownership, or any store trading under a retail brand as part of a franchise programme; (1,500 – 3,000sq ft in size).

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Best New Store

This award is open to stores that have opened from scratch, or re-opened after a significant remodelling, during the calendar year 2019. This award will be given to the store which, in the opinion of the judges, is the best example of a modern convenience store and is open to stores of all sizes, and any ownership structure. If you would like to be considered for this award please provide all the entry details for the main store awards, and tick the field for Best New Store.

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Best Small Convenience Store

Any store smaller than 1,500sq ft in selling space, regardless of ownership or retail brand.

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Best Training Initiative

This award is an opportunity to demonstrate how you have successfully and innovatively improved staff performance and skills through a training scheme you have initiated.

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Community Retailer of the Year

Your entry, should describe how you are working with your store to help better your local community or the area surrounding your store.

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Excellence in Technology

Your entry shou ld show how you have used various forms of technology to drive efficiencies, sales, profits, and operational excellence throughout your retail business.

Excellence in Sustainability

With sustainability and plastic high on shoppers’ agenda, this is a chance to show how much you have improved your store’s environmental credentials, with the award taking into account factors including energy use, waste management and packaging reduction.

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Food To Go Retailer of the Year

Convenience stores have a big opportunity to satisfy customers and build sales with a compelling food to go offer, including sandwiches, hot food, impulse items and drinks to go, with solutions for breakfast, lunch, dinner and snacks throughout the day. This award will celebrate the leader in the field.

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Sales Assistant of the Year

The award is a unique opportunity to share the amazing work achieved by sales assistants who go the extra mile to help their local communities, raise money for national/local charities, and demonstrates amazing entrepreneurial spirit by suggesting profit-generating ideas.

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The two following awards are nominated from the above categories:

Retailer’s Retailer of the Year

This award will be selected by a panel of retailers from all the entries based on the information provided in your entry as a whole. No additional material is required, but make sure your entry shows you in the best possible light and you might be in with a chance of winning!

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Convenience Retailer of Year

This award will be selected by our panel of expert judges from all the entries of our other self-entry awards. No additional information will need to be provided, but ensure you are considering this award while writing your entries.


Research-Based Awards

The Shoppers’ Favourite Convenience Fascia for BWS

This award is based on shopper satisfaction regarding delivering upon the beers, wines and spirits offer in terms of choice, quality, price and value for money.

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The Shoppers’ Favourite Convenience Fascia for Impulse

This award based on the % of shoppers who bought items on impulse when inside the store.

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The Shoppers’ Favourite Convenience Fascia

This award is based on shopper ratings of the convenience fascia across all aspects of the store offer, including availability, ease of shop, range of products and staff friendliness as well as loyalty and purchasing behaviours.

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The Shoppers’ Favourite Convenience Fascia for Fresh & Chilled

This award is based on Shoppers satisfaction ratings for quality of fresh fruit, vegetables, meat & fish, bakery and all other chilled and fresh offerings.

The Shoppers’ Favourite Food to Go Fascia

This award is based on a purchase penetration of the food to go shopper & satisfaction ratings in delivering against shopper’s expectations for food and hot drinks to go.

The Shoppers’ Favourite Forecourt Fascia

This award is based on how loyal a shopper is to this particular forecourt as well as their ratings on forecourt specifics, including cleanliness of pumps, queue time at pumps, parking facilities and car wash.


The Shoppers’ Favourite Managed Convenience Fascia

This award is based on shopper ratings for managed convenience fascia across all aspects of the store offer, including availability, ease of shop, range of products and staff friendliness as well as loyalty and purchasing behaviours.

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The Retailers’ Favourite Supplier for Innovation & NPD

This supplier award is based on in-depth interviews with the Lumina Intelligence retailer panel of progressive convenience retailers.

The Retailers’ Favourite Supplier Salesforce

This award is based on retailer ratings from our annual convenience retailer “CTP Frontline Feedback” survey.

The Shoppers’ Favourite Symbol Group

This award is based on shopper expectation and satisfaction ratings ranging from speed of service, value for money, staff friendliness of staff.

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