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How to Guide – Tickets

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Contents

Please use the below links if you are looking for a particular task.

 

Book your tickets

 

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Setting up an account – If you are a new user

If you have previously registered for this event or any of our other events, your log in details will stay the same across all our FluidReview sites.

Step 1: Go to https://wrtickets.theconvenienceawards.com

Step 2: Click the ‘Create Account’ button under the ‘Create your account’ header.

 

 

Step 3: Fill out the below details and press ‘Create Account’ at the bottom of the page.

 

 

Step 4: You will then receive a confirmation email containing a link. Make sure you click on this link to activate your account. Once you have done this, you will be able to log in using the below process.

Please note emails from FluidReview may automatically be sent to your spam or junk folder. Please make sure you check these folders. If you have not received an email within 2 hours please contact Jessica Harris on 01293 610 354 or by email Jessica.Harris@wrbm.com.

 

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Signing in

Step 1: Enter the email address your account is registered with and the corresponding password in the ‘Sign In’ box below.

 

If you have any problems setting up your account or signing in, please contact Jessica Harris on 01293 610 354 or Jessica.Harris@wrbm.com.

 

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Purchasing your tickets

Step 1: You will now be at your home page. Click ‘Get Started’.

 

 

Step 2: Click ‘Start’ next to ‘Ticket Sales Information’.

 

 

Step 3: You will now need to complete your Ticket Sales Form and select your payment method. If you are paying by invoice a box will appear for you to input your purchase order number, if applicable.

Please note that the invoice option is only valid for orders over £275 + VAT and is only available until 14th April 2020.

 

 

 

Step 4: Select how many tickets/tables you would like to purchase. Please ensure you have accepted our ‘Booking Conditions’ and click ‘Save & continue’. To review our Booking Conditions please refer to https://www.william-reed.com/Event-Terms.

 

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If you are paying by card – if not please skip to ‘If you are paying by invoice

Step 5: You will be taken back to your home page. Click ‘Start’ next to payment to complete your order.

 

 

Step 6: Click ‘Continue’.

 

 

Step 7: Fill out the below card details and click ‘Pay’. You will then be taken back to the ticket order once the payment has gone through and will receive a receipt by email in the next 2 hours.

 

If you do not receive a receipt within 2 hours it may have gone into your junk or spam folder, please make sure you check there. If it is not received after 2 hours, please contact Jessica Harris on 01293 610 354 or by email Jessica.Harris@wrbm.com and we can arrange for a copy to be sent.

If at any point you wish to cancel your tickets you must inform us in writing prior to the event. There will be a cancellation fee of 20% charged if your cancellation is received no later than 10 working days prior to the event. Any cancellations received after this time will receive no refund. These terms can be reviewed here: https://www.william-reed.com/Event-Terms.

 

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If you are paying by invoice

Step 5: You will be taken back to your home page, to complete your booking you must click ‘Submit Ticket Order’. If this is not pressed your booking will not be complete. Then click ‘Continue’.

 

 

Your order is complete and you will receive a confirmation email.

 

Please note that once you have submitted your ticket purchase you are agreeing to pay for this order. If at any point you wish to cancel your tickets you must inform us in writing prior to the event. There will be a cancellation fee of 20% charged if your cancellation is received no later than 10 working days prior to the event. Any cancellations received after this time will receive no refund. These terms can be reviewed here: https://www.william-reed.com/Event-Terms.

 

Book your tickets

 

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Submitting your attendee details

Step 1: You will now be asked to submit your attendee details. We must receive this information prior to the event, however you can come back to this at a later stage. Click ‘Start’.

 

 

Step 2: Click ‘Next’. You will be presented with one page per attendee.

 

 

Step 3: Fill in the details below and click next on every page. Once you have filled in every attendee you will be taken back to your home page.

 

 

Step 4: To complete your attendee details click ‘Submit Attendee Details’ and then ‘continue’. Your attendee details will not be received by our team unless this button is pressed.

 

 

Your attendee details are now complete.

 

Please note that you cannot make changes to your attendee details once they have been submitted. If you need to make a change please contact the events team on Convenienceawards@wrbm.com. If you have any problems submitting your attendee details please contact Jessica Harris on 01293 610 354 or on Jessica.Harris@wrbm.com.